📞 01223 214177 ✉️ karen@roem.co.uk
📞 01223 214177 ✉️ karen@roem.co.uk
What do you charge?
Karen's ever-growing
tip archive is free. If you want her direct help, she charges for her time ...
Is VAT included in the price?
Since 1 April 2022 Roem Limited is no longer VAT registered, so VAT is not applicable.
All prices mentioned in the course schedule
and webinar schedule are per person. Group discounts are available.
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Are the courses suitable for Apple Mac users?
The courses will be taught using Microsoft 365 for Windows, but will also be suitable for Office 2010, 2013, 2016 and 2019 users.
Apple Mac users should also find it useful.
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What is the difference between your webinars and courses?
The 'power hours' are designed to be fast-paced, showcasing what's possible in Word, Excel, PowerPoint and Outlook.
The goal is to spark ideas and whet your appetite to explore more.
The training sessions, on the other hand, offer a more relaxed pace, giving you time to experiment, ask questions, and build confidence.
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What do I need to be able to join a webinar?
You just need your computer, a web browser and speakers or headphones. No need to install anything.
Request a quick MS Teams test if you want.
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Do I need a camera or microphone to join a webinar?
Although we encourage you to have a camera and microphone - as it encourages engagement and interaction - you don't
necessarily need it to attend a webinar. You can simply join and watch the live demo and ask questions using the built-in Chat functionality.
You can download a crib sheet and use the exercise files during the session and/or experiment and practise what you've learned after the webinar.
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Do you record your webinars?
No, we don't record our 'off the shelf' webinars. We encourage you to have your cameras and microphones on and we feel that if we record the session it stops
people from getting involved.
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What methods of payment do you accept?
We accept all major credit and debit cards (including American Express), BACS transfers, PayPal and cheques.
We also offer monthly retainer agreements at a discounted rate.
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Do you offer charity discounts?
Yes. Registered charities get 10% off.
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Do you offer a group discount?
Yes. Book more than one person from your organisation on the same scheduled course, on the same date, and you get 10% off.
Please contact us if you would like to have a chat about a course or webinar for a large group of people.
If you cannot get through on the phone, drop us a line and Karen will call you back.
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Do you offer one-to-one training?
Yes. We offer all our courses on a one-to-one basis, either in-house at your offices
or virtually, using MS Teams.
Sessions are £100 per hour. You can cherry-pick the most relevant course topics from the various 'off the shelf' course outlines or we can play it by ear on the day.
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Can you provide courses at my workplace?
Yes, we can. Although based in Cambridge, Karen often works with diverse organisations and businesses across East Anglia, London and the Home Counties.
She is also happy to travel further afield, and frequently does so.
An on-site course can even work out to be more cost-effective, as we charge per group - not per person.
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What are your opening hours?
Our standard opening hours are Monday to Friday 9am to 5pm (British Summer Time),
but we are flexible and training and support sessions can be arranged
outside office hours - at no extra cost. We also schedule some of our 60-minute webinars on Saturdays.
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When does my course start and what time does it end?
Our full-day courses start at 9.30am and finish at 4.30pm.
Timing for our half-day courses and webinars can be found here.
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Do you offer ongoing support after the course?
The course fee includes a handout with exercise files and a month free support on the topics learned.
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How many people can attend the scheduled courses?
We recommend keeping groups to a maximum of eight participants.
However, we're flexible and happy to adapt based on your specific needs and the type of event you're planning.
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Do you cancel courses because of low numbers?
As we respect the fact that people make special arrangements in their personal and professional lives for attending a course, we never cancel classes due to insufficient enrolments.
Once payment is received, the course is guaranteed to run.
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Will I get a refund if I cancel my course or webinar?
You may cancel your registration up to 14 days before the session.
Your registration fee will be refunded less a £10 enrolment charge. If you need to cancel less than 14 days prior to the event you may send a
substitute from your organisation. (Full no show charges will apply to all confirmed delegates who do not attend the course.)
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Who are the people behind Roem Limited?
Until April 2020 we used a small, carefully selected team of accomplished associates who worked alongside Karen Roem to design,
develop and deliver training and associated training materials. The team included experienced trainers,
business analysts, records management specialists, project managers, writers, communications consultants, voice-over artistes and designers. Nowadays it’s just Karen.
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Why the orange and the Clever Clogs?
Because Karen is Dutch. Oh, and the Dutch don’t just show they are clever clogs … they make them.
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Any other questions?
With so many options it can be difficult to make a decision on what suits you best.
Send us an email or give us a call (01223214177 or 07941848326) and we will be happy to
brainstorm the best solutions for you, meeting both your training needs and budget requirements.
📞
+44 (0)1223 214177
✉️ karen@roem.co.uk
How to find us
Meet Karen