All your questions answered

Updated 18 August 2021

Our prices for 2021
Karen's ever-growing tip archive is free. If you want Karen's direct help, we charge for her time ...

  • 60-minute webinars: £20 + VAT = £24 per webinar per person.
    (NOTE: The price will go up to £49 including VAT on 1 October 2021.)
  • One-to-one training and support: £75 + VAT = £90 per hour
  • Scheduled 'off-the-shelf' courses: £112.50 + VAT = £135 for half days
    and from £200 + VAT = £240 for full days
  • Tailored group training: from £750 + VAT
  • Lunch and learn sessions: from £250 + VAT for a group

The fee includes a handout plus exercise files.

Is VAT included in the price?
Unless stated otherwise - yes. To help our non-VAT registered customers understand the true cost of our sessions, all prices mentioned in the course schedule and webinar schedule are per person and inclusive of VAT. Our invoice will include a VAT breakdown and we are registered with VAT number 869064683.

What do I need to be able to join a webinar?
You just need your computer, a web browser and speakers or headphones. No need to install anything. Request a quick MS Teams test if you want.

Do I need a camera or microphone to join a webinar?
No, you don't need a camera or a microphone to join a webinar. You can simply join and watch the live demo and ask questions using the built-in Chat functionality. You can download a crib sheet and use the exercise files during the session and/or experiment and practise what you've learned after the webinar.

What methods of payment do you accept?
We accept all major credit and debit cards (including American Express), BACS transfers, PayPal and cheques. We also offer monthly retainer agreements at a discounted rate.

Do you accept purchase orders?
Yes. Upon receipt of the purchase order we will add the PO number on our invoice.

Do you offer charity discounts?
Yes. Registered charities get 10% off.

Do you offer a group discount?
Yes. Book more than one person from your organisation on the same scheduled course, on the same date, and you get 10% off.
Please contact us if you would like to have a chat about a course or webinar for a large group of people. If you cannot get through on the phone, drop us a line and Karen will call you back.

Can you provide courses at my workplace?
Yes, we can. Although based in Cambridge, where courses are run regularly, Karen often works with diverse organisations and businesses across East Anglia, London and the Home Counties. She is also happy to travel further afield, and frequently does so. An on-site course can even work out to be more cost-effective, as we charge per group - not per person.

Do you offer one-to-one training?
Yes. We offer all our courses on a one-to-one basis, either in-house at your offices or at our own premises in Cambridge or virtually, using MS Teams. Sessions are £75 + VAT = £90 per hour. You can cherry-pick the most relevant course topics from the various 'off the shelf' course outlines or we can play it by ear on the day.

What are your opening hours?
Our standard opening hours are Monday to Friday 9am to 5pm (British Summer Time), but we are flexible and training and support sessions can be arranged outside office hours - at no extra cost. We also schedule some of our 60-minute webinars on Saturdays.

When does my course start and what time does it end?
Our full-day courses start at 9.30am and finish at 4.30pm. Timing for our half-day courses and webinars can be found here.

Can I park my car at your premises?
Yes. If you are travelling by car we have private parking at the end of the drive. Click here for directions, maps and useful links about how to get to Sun House, 23 Queen Edith’s Way, Cambridge.

Do you offer ongoing support after the course?
The course fee includes a handout with exercise files and a month free support on the topics learned.

How many people will attend the scheduled courses?
We normally limit the number of participants attending the 'off the shelf' courses at our premises in Cambridge to 4. When sessions are held at your workplace we recommend groups not to be larger than eight.

Do you cancel courses because of low numbers?
As we respect the fact that people make special arrangements in their personal and professional lives for attending a course, we never cancel classes due to insufficient enrolments. Once payment is received, the course is guaranteed to run.

Will I get a refund if I cancel my course or webinar?
You may cancel your registration up to 14 days before the session. Your registration fee will be refunded less a £10 enrolment charge. If you need to cancel less than 14 days prior to the event you may send a substitute from your organisation. (Full no show charges will apply to all confirmed delegates who do not attend the course.)

Who are the people behind Roem Limited?
Until April 2020 we used a small, carefully selected team of accomplished associates who worked alongside Karen Roem to design, develop and deliver training and associated training materials. The team included experienced trainers, business analysts, records management specialists, project managers, writers, communications consultants, voice-over artistes and designers. Nowadays it’s just Karen.

Why the orange and the Clever Clogs?
Because Karen is Dutch.